1. Responsibilities:

If your court order requires you to take random UAs, please make sure that you have registered for random UAs with us or with another UA testing facility. If you are taking random UAs outside of our agency please make sure that we receive your UA results. If you are on supervised probation you may be able to take your UAs with probation. We require that you are tested with at least a 7 panel UA test with ETG.

If you are registered with us for Urine Analysis (UA), please remember it is your responsibility to check the Drug Testing Notification System. You should do this every day of the week, from Monday to Sunday, between the hours of 2 am and 5:59 pm.

2. Contact Information:

You can access the Drug Testing Notification system either by phone or online:

Phone: Call 719.347.8247

Online: Visit mycallin.com

In the event that you can't reach the system or it's busy, please continue to try until you're successful. You can also use the online portal at mycallin.com as an alternative.

3. Phone System Instructions:

Follow the step-by-step instructions below when you call the UA hotline:

Initial Prompt: "You have reached the drug testing notification system. Press 1 for English. Press 2 for Spanish."

Enter ID: After selecting your language, you will hear: "Please enter your ID Number." Key in your ID using your phone's keypad.

Confirm Last Name: The system will then prompt: "Does your last name begin with 'ABC'? If yes, press 1. If no, press 2." If your response is "no," you will be asked to re-enter your ID number.

Testing Requirement: Upon confirming your last name, you will hear either: "You are required to test today" OR "Do not test today". This message will repeat three times before the call ends.

4. Time Restrictions:

If you call outside of the designated hours (2 am to 5:59 pm), you will receive a time-related message:

If you call before 2 am: "You have called the drug testing notification system too early. Please call back between 2 am and 6 pm."

If you call after 6 pm: "You have called the drug testing notification system too late. Please call back tomorrow between 2 am and 6 pm."

Remember to comply with these guidelines to maintain your compliance with us and with your court order.

If you are required to take random UA tests and you have not registered for random UAs, please contact us so that we may get you registered.

Clients are typically able to test with us Monday through Friday between 8:30am - 3:00pm, however we do not always have someone available for male or female UAs. If you would like to test with us, please give us a call to make sure that someone is available for when you expect to arrive at our agency. We require that you are tested with at least a 7 panel UA test with ETG.

If no one is available or you are required to test outside of our normal business hours, please test at another UA testing facility and request that they send us your UA results. Please be aware that other testing locations may have different costs associated with taking a UA test. We often recommend that our clients test at Urban Labs when they aren’t able to test at our agency.

*Urban Labs Information:

Address: 702 N Tejon St, Colorado Springs, CO 80903

Phone: (719) 339-3344

Urban Labs Hours (Updated 07/20/23):

Sunday: Closed

Monday: 8 AM–2 PM, 2:30–8 PM

Tuesday: 8 AM–2 PM, 2:30–8 PM

Wednesday: 8 AM–2 PM, 2:30–8 PM

Thursday: 8 AM–2 PM, 2:30–8 PM

Friday: 8 AM–2 PM, 2:30–8 PM

Saturday: 9 AM–2 PM, 2:30–6 PM

*Please note that information for any alternative testing locations can change at any time and without notice. The best way to get their current hours is to contact them directly. We are not affiliated with alternative testing locations, and the information we provide is meant to be a helpful resource.